Current Service Status:

All systems operational

Fair Use Policy for Parents

Important information you need to know

The School Gateway Fair Use Policy (“Policy”) outlines the scope, limits and extent of specific features of the School Gateway Account. This information may be referenced from within the School Gateway Terms and Conditions for Parents (the “Agreement”), however you should be aware that this Fair Use Policy is subject to change, whereby those changes do not constitute a change to the Agreement. Definitions used in this Policy are consistent with the Agreement. By activating or continuing to use the School Gateway after publication of the Agreement, you confirm you have read, understood and accept the Agreement.

1. Supported Payment Methods

Current supported Payment Methods for making Parent Payments are debit and credit cards issued under the following scheme brands:

  • MasterCard
  • Visa

as well as Direct Debit bank payments and PayPoint Payments made over the counter at PayPoint branded and authorised retailers, using a valid PayPoint barcode. Your School may offer you a PayPoint Payment Card for making PayPoint Payments, however we do not issue these cards on the School’s behalf.

We may not be able to accept some prepaid or international cards, supported by those scheme brands, where those cards are declined by our Acquiring Bank or payment processing partners. In such circumstances, your only option is to choose another supported Payment Method and we have no liability to you for failed authorisation attempts.

We accept no responsibility for any failures or restrictions within the PayPoint retailer network which may lead to your being able to make payments in cash.

2. Payment and Account Limits

The minimum Parent Payment value is £0.50.

Payments below this limit will not be accepted. You may be charged a fee for any PayPoint Payments below this limit where the fee is the difference between the payment amount and the payment minimum.

The maximum Parent Payment value is £9,999.

Payments above this limit may not be accepted. Where payments above this limit are processed, they may be refunded or returned to you and a fee of up to 1% of the load value above the limit charged to you, subject to a minimum of £2.

3. Refunds

Only schools are able to authorise refunds for Parent Payments and all refunds made via School Gateway will automatically refund back to the Payment Method and account used to make the Parent Payment, even where card accounts have been closed. Under those circumstances, you will need to contact your card issuer to arrange the return of funds from them.

4. Disputed Transactions

You may be charged an administration fee for disputed transactions of up to £15 per disputed transaction.